Shipping & returns
Shipping inside the United States is free on every order. Everywhere else in the world it is a flat $10 USD, whatever you order and wherever you are — added at checkout.
Shipping rates
| Destination | Shipping |
|---|---|
| United States | Free |
| Rest of the world | $10 USD flat rate |
Dispatch
Orders placed before 14:00 local time ship the same working day; everything else ships the next working day. You receive a tracking link by email as soon as the parcel is scanned.
Estimated delivery times
| Region | Estimated delivery |
|---|---|
| United States & Canada | 3–6 business days |
| United Kingdom & Europe | 4–8 business days |
| Middle East & North Africa | 4–8 business days |
| Australia, NZ & Asia | 6–10 business days |
| Rest of world | 7–14 business days |
Customs and duties
Any import duty or local tax charged by your country is the recipient's responsibility. Orthopaedic devices are duty-free in many jurisdictions; we declare the harness accurately as a medical device so that exemptions can be applied where they exist.
Returns
Unopened, unused harnesses can be returned within 30 days of delivery for a full refund. For hygiene reasons we cannot accept a harness that has been worn, unless it arrived faulty.
Faults and wrong sizes
If a harness arrives damaged or the size is wrong, email us with a photograph within 14 days and we will send a replacement immediately at no cost — you do not need to return the original first.
Lost parcels
If tracking has not updated for 10 business days, contact us and we will reship. We never ask a family to wait on a courier investigation while a baby needs treatment.